Tuesday, January 19, 2010

Alpha Clients Had Shorter Wait, Fewer No-Shows in 2009

A few highlights from our year-end review of client access and retention data at the Alpha outpatient program:
  • Your wait time went way down. The average time to the first individual session dropped from 18 days at the beginning of the year to 5 days. (see graph) We made it a priority to focus on your comfort at the Meet & Greet with your counselor, answering questions you had coming into the program, giving you tours of the building, and making sure we got you in soon for your individual session.

  • You got mental health services sooner. Your wait time dropped from 6 weeks to 1-2 weeks. We asked our nurse practitioner to help out our psychiatrist one day a week to write prescriptions and do medication checks. It really made a difference!

  • You kept your appointments more often. Your no-show rate for appointments was 21%, down from 24% in 2008. This was another priority for our counselors. We diligently reviewed our caseloads every week to keep track of who we needed to see, and made reminder phone calls.

Overall in 2009, Alpha saw 1827 people come in the door, admitted 860 and discharged 892. 19% of discharges were successful, and another 22% had some goals completed. We are proud and happy for your success, and we'll continue to improve our service to you in 2010.

Do you have an idea on how we can serve you better? Let us know! Use our suggestion box, send us an email, or speak to a staff member about your idea.

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