Wednesday, April 27, 2011

Consumer Survey Results

Thank you to everyone who took last month's satisfaction survey. Your feedback helps us improve our services to you.

313 people took the survey. Here are some results:
  • 96% of you were "Very Satisfied" or "Satisfied" with the help you received that day.
  • 87% were "Very Satisfied" or "Satisfied" with the time you had to wait.
  • 96% were "Very Satisfied" or "Satisfied" with the knowledge of the staff who assisted you.
  • 97% were "Very Satisfied" or "Satisfied" that you were treated with dignity and respect.
  • 97% were "Very Satisfied" or "Satisfied" that you were treated with confidentiality and privacy.

We asked which online tools you use, such as email or Facebook, to learn the best ways to get information to you. We've read all your comments as well, and the management team is taking steps to address them.

The next survey will be in June. Thanks again for your feedback. We hope this gives you a voice about issues that matter to you.

Monday, April 25, 2011

"Dangers of Smoking" Dinner Presentation

Our friends at Henrietta Johnson Medical Center will be hosting a seminar on the “Dangers of Smoking” for adult smokers who want to quit and healthcare workers.

The Dangers of Smoking/Tobacco
Thursday April 28, 2011

Registration at 5:45PM – Program begins at 6PM

Henrietta Johnson Medical Center (GYM)
601 New Castle Avenue
Wilmington, DE 19801

LEARN tips on how to SAY NO and mean it!!

Did you know there are over 600 additives found in cigarette smoke?

Of the 600 additives, 69 are linked to cancer!!

Facilitated by: Frank Hawkins

Adults ages 18 and older PLEASE

Prizes, Raffles & Giveaways

Please Register to Ashia Cale (302) 655-6187 and leave your name, telephone # and which session you plan to attend.

Thursday, April 21, 2011

BCCS Will Be Closed Good Friday

BCCS will be closed Friday, April 22, 2011 for the Good Friday holiday. We will reopen Monday April 25.

Have a great holiday!

Wednesday, April 13, 2011

Public Input Invited on How to Help At-Risk Women in Wilmington

Brandywine Counseling & Community Services (BCCS), Stand Up for What’s Right and Just (SURJ), and the University of Delaware are conducting focus groups at local community locations to find out how the public thinks the community, the police, the courts, and the prison system can provide better services and solutions to women who may have gotten in trouble with the law, particularly prostitution. Public feedback will help to shape services that may be funded through a federal grant. Refreshments will be provided.

The next focus group will take place Thursday April 14, 2011, at 7 PM, at Claymore Senior Center, 504 S. Clayton Street, Wilmington.

To RSVP, please call Basha Silverman at (302) 655-9880 x123 or email

Comments will be collected anonymously for a research project approved by UD's Board for the Protection of Human Subjects in Research. The event is co-sponsored by West Side Crime Group.

The focus groups are made possible by a grant from the U.S. Office of Women’s Health, which created the Delaware Prostitution Diversion Project, a groundbreaking coalition of criminal justice, social service and public health systems. The overall goal of the project is to improve the health and welfare of female sex workers, reduce their cycling rate in the court system, and thereby reduce women’s reliance on sex work as a means of income.