Consumer Survey Results

Thank you to everyone who took last month's satisfaction survey. Your feedback helps us improve our services to you.

313 people took the survey. Here are some results:

• 96% of you were "Very Satisfied" or "Satisfied" with the help you received that day.
• 87% were "Very Satisfied" or "Satisfied" with the time you had to wait.
• 96% were "Very Satisfied" or "Satisfied" with the knowledge of the staff who assisted you.
• 97% were "Very Satisfied" or "Satisfied" that you were treated with dignity and respect.
• 97% were "Very Satisfied" or "Satisfied" that you were treated with confidentiality and privacy.

We asked which online tools you use, such as email or Facebook, to learn the best ways to get information to you. We've read all your comments as well, and the management team is taking steps to address them.

The next survey will be in June. Thanks again for your feedback. We hope this gives you a voice about issues that matter to you.